Senior Specialist - CRM Applications

Manhattan Associates, Inc. is the global leader in providing supply chain solutions. We enable operational excellence through our supply chain planning and execution solutions. These integrated solutions leverage state-of-the-art technologies, innovative practices and our domain expertise to enhance performance, profitability and competitive advantage.

Manhattan Associates has licensed more than 1,200 customers representing more than 2,500 facilities worldwide, which include some of the world's leading manufacturers, distributors and retailers.

The Senior Specialist, Client Relations Management (CRM) Applications role is to support the Firstwave and Salesforce.com internal applications. This support includes delivering technical support to end users in the organization about how to use Client Relations Management/Sales Force Automation (CRM/SFA) software programs efficiently and effectively in fulfilling business objectives. The Senior Specialist is responsible for assisting in the design, delivery, troubleshooting, and improvement of SFA/CRM software applications. This person must have a working knowledge of SQL, Crystal Reporting, and Salesforce API, security, administration, and configuration. The Senior Specialist is responsible for testing the interoperability of application modules to other MA internal applications such as HR, Finance, and PSA. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of internal systems investments.

OTHER DUTIES:

• All program development within Salesforce and integration to other MA business applications.

• Documenting business and technical requirements and resulting unit test scripts. Working with the Enterprise Applications and IT teams to conduct change management activities necessary for a successful system implementation.

• Participating and possibly coordinating in the execution of functional unit testing, user role testing, data analysis, and integration testing.

• Will work under general supervision and in a team environment.

REQUIREMENTS:

• Bachelor’s degree from a four-year accredited college or university.

• 5-7+ years CRM application support experience. Prefer at least 2 years of SFDC experience.

• 3+ years experience using Structured Query Language (SQL) – development, stored procedures and queries

• Knowledge of SFDC AppExchange modules such as Cast Iron, GPS Radar, Apex Mobile, Demand Tools, Partners Relationship Management (PRM), References Online, Offline Edition, Outlook Edition, FormFactory, Query Amp and DBAmp a plus.

• Project Management experience a plus.

• The successful candidate must exemplify a service-oriented philosophy, be personable, energetic and enjoy a fast-paced environment.

Manhattan Associates is at the forefront of the most innovative technologies, in a business casual environment that provides plenty of opportunity for growth. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates new possibilities. Please contact Greg Freed gfreed@manh.com or visit www.manh.com for more information. Manhattan Associates is an Equal Opportunity/Affirmative Action Employer