Please join us for Salesforce.com New Hampshire User Group Meeting #4 on Wednesday, August 20th, between 6:00pm - 7:30pm EDT.  The meeting will be held at Cedar Point Communications in Derry NH.  Details below:

Where:  Cedar Point Communications (16 Route 111, Bldg #3, Derry NH 03038)
When:  Wednesday, August 20th 2008
Time:   6:00pm – 7:30pm
Directions:  http://www.cedarpointcom.com/pages/37_directions.cfm

* Refreshments (pizza, drinks) will be provided *

Topics:
- NHUG Online Community Forums
- Lead Processing - Best Practices Discussion
- Case Handling - Best Practices Discussion
- Tips and Tricks

NHUG Online Community Forums

Ken Quast was looking for a way to post a message on the NH User Group Blog.  Unfortunately, the blog tool that Salesforce.com makes available to User Groups only allows the User Group leader to submit blog entries.  There is no "message board" feature that allows the community to submit posts or articles.  That prompted me to start searching out other options.  We'll get a sneak peak at the NHUG Community Forum -- under development, coming soon -- at the August meeting.

Lead Processing - Best Practices Discussion

From lead collection to qualification, and finally conversion / assignment -- how does your company handle lead processing?  Ken Quast (Melexis) opened this topic for User Group discussion, looking to get some tips and  insight on how other SFDC administrators handle lead processing.

Case Handling - Best Practices Discussion

Foris Anctil requested a best practices discussion on "support".  Are you using Salesforce.com for Customer Support?  How are you using the Cases and Solutions tools, and what customizations have you added to Salesforce.com?

Tips and Tricks

Have a SFDC-related problem that you need solved?  Want to learn some new tips and tricks?  Bring one problem or dilema that you need solved, and see if our team of user group members can help provide the answer or solution you've been searching for!

RSVP Required:
Please reply to this eMail, and/or please post a reply comment on the NH User Group Blog.

Who should attend?
SFDC New Hampshire User Group meetings are generally targeted towards the SFDC "champions" within an organization.  This includes administrators, implementers, power users, developers, etc.

Invite a work colleague to join you for the August User Group Meeting.  Chances are you'll both take away different ideas from the discussion topics, and will be able to collaborate on them back at the office in the days and weeks that follow.  If you do pass the invitation on to others, please have them register for the New Hampshire User Group here:
http://usergroups.salesforce.com/new_hampshire/

If you have any questions, comments or suggestions regarding topics or locations for future meetings, please contact your NH User Group Leaders! 

-- jseabury@cedarpointcom.com
-- Mark.Goodearl@efi.com

See you soon!

JP Seabury
Force Monkey