Hi everyone- Great news! Michael Toi, CEO of First Mobile Response has agreed to take over the running of the New Zealand User Group. The User Group has been a great way to share best practice, build networks and discuss ideas- it's fantastic to see that it will continue!

I've started my role as Corporate Account Executive, based here in Auckland so I will continue to be involved with the User Group and will be in regular contact with those of you who are now my customers!

I've worked quite closely with Michael Toi in the past so I was delighted when he volunteered to take responsibility for the User Group.

Here's a little bit of a background provided by Michael:

I currently work for First Mobile for the past 6.5 years and have the following roles within this organisation:

1.       I am CEO of FMR (this is a service part of First Mobile supporting our Sales Teams and customers with technical support of Vodafone products and services)

2.       GM IT&C (I look after the First Mobile New Zealand operational aspects of their Computer systems)

3.       Systems support and training (I also provide support on the key systems we use including Salesforce.com – I administer this system across 125 users)

4.       Special projects (I provide project management and investigation of new services, or opportunities for us in this and other industries)

Salesforce.com within FMNZ:

We have been using Salesforce.com for one year (we started the rollout project 15 Feb 2008).

We have 20 Enterprise and 105 PRM licenses.

I Administer and manage the system including some customisation and updates of the data .

Our system was originally customised by Salesforce Results (a local partner) to provide Vodafone specific formats.

As a result, I have a general knowledge of Salesforce – I would say medium to above average....

I haven’t been on any training so believe I will learn a lot from being involved in this user group.

My Background

I have been in the IT industry since 1985 in the area of Database Administration and System/End User Support.

In 1991 I joined BellSouth (as employee 34, their first IT person at the time) and have since remained in the Mobile Industry (with Vodafone when they took over BellSouth, ITouch UK and First Mobile).

I'm working with Michael now to set up the next User Group session- keep an eye out for the invitation!

Cheers,
Craig
021 422 685