Hi all,

ok this has taken me far too long, but a while ago I set up a linked in group for you all to make use of and share information.  Finally I've gotten around the need to provide linked in with email addresses to invite you all.

Basically my beef has been that this blog is all well and good but I have somewhat of a monopoly over what gets discussed.... and this isn't my group... It's our group.

...So for all of you who cant make group meetings but want to be involved and network

...for those of you who'd like to pose a questions to other user group members

...for those with ideas on group sessions or topics

...for all of you who want to ask other no profits for advice on everyday issues

...for all of you looking to see where others have gone

sign up for a linked in account and join our group. ( If you have never used it before Linked in is social networking for professional people. kind of like facebook, but its much more aimed at professional lives as opposed to personal lives.) I looked at all sorts of suggestions, but settled on Linked in, because it does what we need without complex setup.

I've set this so only people we authorize can get into the group. ( to get authorized I'll need to be able to find  you on our usergroup listings) that way we can stop any commercial hawkers abusing our little online community.

Hoping you will all take a little time to get involved. I'm really hoping this will become a major resource for you all.

Only one rule I'm going to set. " If you take... you must give..." so if you ask questions, stick around long enough to get involved in helping other users, and share your knowledge.

>>Join UK Non profit users LinkedIn group here

I'll check every day or so to authorize new sign ups.

see you all online

Ciaran

Web Writing for Charities

Date: Thursday 2nd July 2009
Time: 10am - 4pm
Venue: CAN Mezzanine, Old Street, London, N1 6AH
Cost: CAN customers £115, non-customers £140
Extras: Lunch and refreshments provided

This intensive one-day training will help you develop your charity's aims and objectives in relation to the web, and to develop your key messages to make them web friendly and effective. Through practical exercises, you'll learn about:

·                 Web audiences

·                 Key messaging for the web

·                 Making your pages sticky, and drawing people in

·                 Rules for good web writing

·                 Plain English and jargon-free writing

·                 Writing for search engines, how Google works

·                 Making key messages real for the web reader

Note: you will need to bring a wi-fi enabled laptop for this training. We have a limited number of laptops available, at an extra £60 for the day.

ngo.media is the leading editorial, copywriting, publications and training agency working only with charities, socially driven organisations and ethical businesses.

Book your place now.

This morning I am on my way up to London to attend a round table debate on a recent survey of 1000 SME's which looked at how they are reacting to the economic downturn, and how its effecting their predicted spend on IT.

I've been reading the briefing document supplied by the PR agency who has organised the event, and I'm really looking forward to talking to the various IT journalists that have been assembled.  The briefing documents focus a lot on what key players within Salesforce have to say about SME's needs, and the benefits Salesforce.com and the cloud platform have to offer. And in preparation I started making a few of my own notes.  It was an early 5.30am start for me, so fueled by quite a lot of coffee and some Wight link ferry toast and Marmite ( praise the heavens for the ferry toast man, an Angel with Breville wings) I've discovered I'm quite passionate about the subject under discussion today.  That passion spilled out from scribbled notes in the margins of the briefing document, and quickly found their way into Google docs where it's just a cut and paste from the usergroup blog.

My question is this...

Who in their right mind wouldn't want to use the cloud for their business applications?

In my opinion you'd have to be stark raving bonkers not to recognise the benefits it brings. ( there, my cards are firmly on the table.  The briefing notes I have been given focus on the fact that it saves money.  I'd agree with that. My own organisation saved a lot of money by employing cloud platforms for our IT needs.  I understand that in the economic climate, an initial money save could be the start of discussions and interest for anyone considering the shift to the cloud...

...But the benefits go way way beyond this in my experience, and I just had to share with someone how and why I feel this. ( and if your reading this blog, you are just the person! thanks in advance:-))

Starting yesterday from a quickly made up "there was an old lady who swallowed a fly" analogy which quickly became nonsensical (.... OK briefly.... it's how I see the old cycle of buying software systems that don't talk well with each other and cost the earth and continually need upgrading at extra cost I spent years feeding all manner of proverbial farm yard animals to an aging  bespoke MS Access database until I discovered the cloud alternative, so I know how painful swallowing a cow really is!) OK. enough of little old ladies... I've settled on a better analogy model inspired by CEO Marc Benioff at Salesforce.com's London conference this year, but without the technical talk... jargon and clip art illustrations, (sorry Marc, I cannot match you on technical and illustrative parts... but thanks for the inspiration)

So here goes...

....Imagine a high rise building where the ground rent is very low and entirely scalable to your needs.  You can buy a square inch or several hundred square miles of office space in this multi tenancy building as you require. It's got elastic walls you see.

...you get to share the building and its infrastructure with some of the smartest and biggest names in industry today. (...don't fret, you don't have to queue with them at the water butt or coffee machine. In fact you wont even really know they are there unless you glance the names and logos on your way through the lobby.) This Building has infrastructure that you couldn't possibly afford on your own, but in this building, because you've staked your claim on that one square inch of space more, you get it all. No extra charges, no installation or connection costs, just consider it all part of the service!

...3rd party infrastructure providers from around the globe are competing to offer you fab and competitive additional infrastructure to further support your possible needs. Some of them are completely free, some of them cost a bit but usually save you even more ( consider them investments not expenses) ( conga merge... Postcode Anywhere... Coda...Google Adwords for Salesforce... Google docs for Salesforce...Vertical Response...lead followup...Event manager...PR Manager... I could go on.... just check out force.com App exchange)

...the infrastructure is... absolutely amazing.  There really isn't much it cannot do. It has to be that way. Thousands of businesses inhabit this space. All of them with different wants and needs.

...The owners overhaul the building at least twice every year.  They also have this service that enables anyone in the building with a good idea or want or need to publish their ideas.  They call it " Ideas". ( a lot of their offerings do what they say in their name. its more simple like that)  Others in the building can vote for ideas they like, and the stuff with the most votes gets done quite promptly. Sometimes small things...sometimes huge set your imagination on fire with potential things. ...Oh and no matter how huge the upgrade, you don't get charged any more money... just the standard rate you all pay for your per square inch of 'unreal' estate.

...in this building you can build and construct your office space any way you like and you don't have to hire contractors to do it for you. ( now if you are short on time, there are plenty of contractors just an email or a phone call away. What they build costs, but it's good.... in my experience... really good. ( thanks Astadia... thanks Westbrook... Thanks Fujitsu...and if I've missed any others, please comment on this post and add your names and contact details to the bottom of this post)

...and all you need to access this building is an Internet connection on any device with a  browser.

... hey it doesn't actually even need to be connected permanently anymore either, as my wightlink ferry trip across the Solent bares testimony:-)

... and you can get to it anywhere in the world (Yep even 2.5 miles off the coast of the Isle of Wight.)

...this building is really really secure and safe, just in case for some bizarre reason or act of god the building falls over, the owners have arranged for complete and utter instant relocation to other identical buildings around the globe for all tenants. It's instant and you wont be aware of it. Magic! really.

... you can allow your customers to get to it and interact with the parts of your business they need to from anywhere in the world, just point them to your website

... and if you are a nonprofit you get ten square inches free of charge. ( the owners really applaud your efforts and do lots to help encourage and support those in the non profit sector. They have a foundation which they are so keen on they donate 1% of all profits, 1% of licenses, and 1% of every employee's time to help good causes and change the world to a better place.)

Sound like the sort of place you'd like to operate / hang out / do business in? ( tick as appropriate)

Sound like the ideal place for business start ups / SME's /  Cash strapped CIO's  to get ahead?

Nice concept Ciaran, but is it possible? or just a caffeine fueled dream?

 Well I'm pleased to report that its all there, works and we've been using it for the last 6 years.

check it out if you haven't already

www.salesforce.com

;-)

Ciaran

PS. Thanks for reading this post ...yes its a bit of a rant... and rather long... but hey, you stuck around to read it. If you have anything else to add to the analogy...strongly agree or disagree or indeed you want to run with the little old lady who swallowed the fly thing.. please please comment.

Well I think so...

Since we get quite a few people lurking on this blog who are thinking of or who are just embarking on their Salesforce implementation for their organisations, I thought I would post some video which I was involved in recently answering questions around the benefits of working in the cloud.

http://www.growthbusiness.co.uk/video/1047132/assessing-cloud-computing.thtml

Ciaran :-)

Meeting Date:Tuesday 2nd June
Time: from 2pm -5pm

Topics: Conga Merge, Ask an Engineer, Magic Software: ibolt

App of the Moment: Congamerge
Ciaran will be presenting on Conga merge, the Rolls Royce of mail merge engines which integrates with Salesforce.com to give you mass mail merges or custom mail merges on individual records all at the press of a custom button. 

Ask an Engineer
We have teamed up with 3 Salesforce engineers who will be running an 'Ask the engineers' session. Between them these guys know so much about Salesforce they practically have the right to wear their undergarments on the outside when talking anything Salesforce.com :-)

Peter Aubrey-  Special powers:Sales & Service Cloud,
Mark Sivill  Special powers: The Platform, complex sharing/configuration, Doug Merret- Special Powers: The Platform, webservices, integration

Please email your questions in advance of the session so we can structure this part of the meeting effectively.

ibolt:Linking other database systems and Salesforce.com

We will have a short presentation from Magic Software: the makers of the ibolt which enables you to link existing  an integration solution which enables you to connect  up and enhance the capability of salesforce.com enabling you to link it to any other databases and data sources within your organisation. 

Magic Software will be outlining their current offering of the ibolt platform for non profit customers, with a 15 minute introduction to whet your appetites for a more in depth presentation in July's meeting which Magic Software are sponsoring.

We will be recording this session for those of you not able to make it and posting it on the podcast

It's been a while since we have all met up, so I'm really looking to catching up with you all.Look forward to meeting those of you who can attend.

If you haven't yet signed up for our group, but would like to attend please email me with your full name and organisation details, and I'll post you details on getting to the venue:-)

 ciaran[at]uksa.org

PS. next meeting after this is the 14th July at 2pm so please keep your diary clear. A separate invite will come around to group members for that event. If you would like to volunteer to present the app of the moment, or have any other content ideas... please let me know.

This just in from the Salesforce.com  foundation. If you haven't had someone from your org do this course, my recommendation is... book them on one soon.

Administrator Workshop

When:      24 August 2009
Duration:  4 days
Where:     Staines, UK
Cost:        £300 (nonprofit discounted rate)

This Workshop is available only to nonprofit organisations that have received donated or discounted licenses via the Salesforce.com Foundation.

The Workshop will cover all aspects of Enterprise Edition on the standard Salesforce CRM application.

Details of the ADM201 Workshop outline is available here. 

To book a place on this workshop contact Alim Uddin directly, Auddin@salesforce.com.

This Workshop will be attended only by nonprofit organisations and does not generate profit. The commercial charge for this Workshop is £3,200.

OK, most of you will know that when it comes to mass email tools I am a huge fan of Vertical Response. Its not just that they give 10000 email credits a month free to non profits, and its not because I find their system very easy to use and integrate with salesforce.com....

Its because you really get an insight into how they do what they do so well

Check out these from their recorded learning webinars.
http://www.verticalresponse.com/tutorials/webinars/

In particular

• Build a Newsletter that Works (62:37)
  This one got me seriously thinking about our previous email newsletter offerings and how they have fallen short of the mark ( and I thought we where doing quite well up to that point!)
  
  and ...
• Understanding Email Delivery (71:45)
  This last one got me seriously thinking about all the things we do in our organisation that a can adversely effect how much of our email actually gets to our recipients! Small and quite innocent things can make a huge difference.  In the world of Internet email providers you are clearly guilty until you can prove you are innocent. Did you know that up to 70% of the email that is sent on mass never actually makes it into the inbox! And we all grown about what does get through in terms of spam.  Find an hour and a bit and watch this webinar if you want to get more from your email marketing ( and yes- if you use other email systems, this webinar will still be relevant to you.)

Ever wanted to know how google manage their "cloud" computing.

found this post really interesting, and for anyone exploring the benefits and reliability of " cloud" applications, it gives a really good insight into the robustness and sense behind the cloud environment

http://googleenterprise.blogspot.com/2009/04/what-we-talk-about-when-we-talk-about.html

enjoy!

Hi all,

With so much focus on Salesforce this month with a non profit pre Cloudforce meeting on Monday 6th and Cloudforce on 7th April, I have decided to cancel our scheduled meeting which was due to happen on April 14th. Apologies, but there is only so much time I can sneak off from work to do Salesforce things.

May well have some podcast recordings for you all from Cloudforce, time permitting... ( or if anyone else gets anything they would like to post to the group... just let me know)

Hoping you will all make it to the Tuesday Nonprofit Pre-Cloudforce Summit on the 6th April

see you there,

regards

Ciaran