Hello Portland Salesforce.com user group members.  We had a really good and informative August user group meeting.  Our core topic was on "cases".  We had Sherri Opiel discuss how her firm used cases.  Also, we had Michael Brent, Account Executive for Service and Support from Salesforce.com provide a demonstration on cases.  Lots of questions were asked of both and we all found it very helpful.  Please feel free to let other members of your staff know about our user group - refer them to the following website and ask them to click Portland from the drop-down box:  http://www.dreamforce.blogs.com/join/

I did announce during the meeting that I needed to withdraw from my duties as user group leader.  Although I still work at Liberty Northwest, I've taken on a new role related to insurance products training for Liberty Northwest employees and our agent's employees and will unfortunately not be a user of salesforce.com.  However, the good news is that Lisa Lawrence, Sales Resources Manager, Liberty Northwest has agreed to be the user group leader.  Stay tuned for her introductory bio to be posted in the next couple of weeks.

Our next user group meeting is slotted to occur on Tuesday, November 14th from 11:30 to 1:00 at Liberty Northwest.  We are going to have two subjects for discussion: Liberty Northwest administrators will provide a quick demo on using dashboards and Michael Leach will discuss Portals.  Two great topics and we're sure there will be a lot of interest.  This meeting will be right after the Dreamforce conference, so there should be a lot of high energy in the room. 

Anyway, we hope to see many of you there!  A mailing will be coming out shortly to all user group members providing more details about the upcoming user group meeting.  Until then, if you have any questions, please contact either Lisa Lawrence @ lisa.lawrence@libertynorthwest.com or Nadine Trask @ nadine.trask@libertynorthwest.com

Sincerely, your Past User Group Leader

Cathy Lamothe (I'll miss all of you)

Time is short.  Sign-up now to register for the upcoming Portland Salesforce.com User Group Meeting.   The meeting is on Tuesday, August 15th from 11:30 to 1:00 at Liberty Northwest, 650 NE Holladay, Portland, Oregon.

Primary Meeting Topic for August Meeting: Cases (how do we use cases, what methods do you use, tips & tricks for setting up cases) The meeting agenda is as follows:

* Introductions
* We'll have a 15 minute demonstration from a Salesforce.com rep on the subject of cases.

** Spotlights  - Sherri Opiel will be doing a spotlight for us on how to use cases

* Bright ideas - Group forum for sharing quick tips & tricks on cases
* Flashlights - Collective problem-solving (related to cases)
* Headlights - ideas & planning for future User Group events
* Wrap up

Hope to see you there!

Cathy, Portland Salesforce.com User Group Leader

(503) 734-7965

cathy.lamothe@libertynorthwest.com