Data quality can be defined many ways.  The challenge all Salesforce users, small, medium or large instances, have is identifying dirty data from on-going sources, as well as incomplete and duplicate data throughout your entire instance.  Bill Jacaruso, Sr. Director / Pervasive Data Solutions will discuss the challenges and approaches to addressing dirty data and the cost of poor data quality both up and down the business process streams.  He’ll provide insight into strategies behind improving data quality in your organization and will demonstrate how this can be done utilizing two “free” application tools that our members can start using immediately.  One of these tools has not yet been release and we’ve negotiated an exclusive beta test offering to all of our San Diego Salesforce User Group members!!  Must attend to participate...sorry!


Date:  June 17, 2009 (Wednesday)

Time:   7:30am - 9:30am

Location: Qualcomm - Building S Cafe, 5535 Morehouse Dr., San Diego, CA 92121  Map

Sponsor: Qualcomm and Pervasive Data Solutions, Austin, TX

(ABOUT: Pervasive Data Solutions offers packaged connections that link data between the most popular business and consumer applications. Unlike integration tools, our products come “as-is” out of the box and are designed to be extremely easy to use.  For more than two decades, Pervasive products have delivered value to tens of thousands of customers in more than 150 countries with a compelling combination of performance, flexibility, reliability and low total cost of ownership.)

Meeting Agenda:

7:30am - 7:50am- Arrivals and Mingling / Breakfast (provided by our sponsor, Pervasive Data Solutions)

8:00am - 8:45am - Dirty Salesforce Data: What is it costing you and how to identify and do something about it - Bill Jacaruso

8:45am - 9:30pm - Birds of a Feather Breakout Sessions

• Sales & Marketing  - Building new business processes to drive business value, Integration methodologies - Bill Jacaruso
• Service & Support - Latest updates to CSS, getting more value out of Salesforce - Lonnie Wills CloudTrigger LLC

9:30am - 9:45pm - Wrap up

Rhonda Ross | Mark Lappin
San Diego User Group Co-Leaders

LOCATION                  San Diego, California

ORGANIZATION            With more than 14,500 members, Vistage International is the world’s foremost chief executive leadership organization, providing unparalleled access to new ideas and fresh thinking through monthly peer workshops, one-on-one business coaching, speaker presentations from hundreds of top industry experts, social networking and an extensive online content library of articles, best practices, podcasts and webinars.

                                    This top executive network started from very humble beginnings over five decades ago. One October morning in 1957, a Wisconsin businessman named Robert Nourse met with four fellow chief executives in the office of the Milwaukee Valve Company to test a simple, yet revolutionary idea—share knowledge and experiences to help each other generate better results for their businesses.

Soon this group of businessmen was probing, asking questions and making suggestions. They challenged each other, working together to solve issues and grow. At that moment, TEC (The Executive Committee) was born.  

Today, Vistage International (TEC’s successor) and its global affiliates operate in 16 countries. Members meet in small groups every month under the same guiding principles—to help one another make better decisions, achieve better results, and enhance their lives. They’re also connecting in ways Nourse could never have imagined, collaborating online, tapping into a vast content library, and learning from hundreds of top industry speakers.

Vistage-member companies generate nearly $300 billion in annual revenue and employ approximately 1.8 million employees around the world. Studies have shown that Vistage-member companies outperform their competitors and, on average, grow their revenues at three times the percentage growth rate after joining Vistage.

And, that’s exactly what Robert Nourse had in mind. 

We invite you to visit our website at www.Vistage.com and learn more about the way in which we help our CEOs become better leaders, make better decisions, and achieve better results. 

Come join our team.  We’re very excited to meet you! 

Just send your resume and salary history to jobs@vistage.com. 

***Please write SFDC Administrator in the subject line.

OBJECTIVE      The SalesForce Administrator for the Membership Development Team will be responsible for all activities related to the continued implementation and fine-tuning of Salesforce.com reports, dashboards and best practices to further analyze sales data and make better informed business decisions.  Will serve as the primary point of contact for direct sales and channel partners who require maintenance, configuration, reporting and training. 

RESPONSIBILITIES      Reporting to the Director of National Sales, the SalesForce Administrator will be responsible for the following: 

• Work with management to design and implement SF.com reports and dashboards to measure sales activities and results.
• Monthly documents and communicates sales processes and creates workflow protocol.
• Trains new end users on the application and continues to train existing users on new features and updates.
• Remains abreast of CRM and SF.com “best practices.”
• Will review and analyze existing SF.com reports and make recommendations for a higher performing structure to maximize sales.
• Will manage, update, and revise SF.com email templates and be point of contact for specific email blast notification to potential member prospects.

EXPERIENCE                       

·2+ years experience with the configuration and ongoing administration of Salesforce.com.

·Previous experience in analysis of business sales process, sales workflow and modeling.

·Computer and data analysis proficiency (Microsoft Excel, Word, PowerPoint)

·Strong communication skills with high energy and enthusiasm.

·Ability to multi-task and remain detail-oriented.

·Ability to travel 1x per quarter.

·Enthusiasm for a fast-paced and collaborative environment is a must.     

PROFILE                      Takes the initiative; driver; outgoing; confident phone persona; articulate; problem solver; credible; organized; strategic and analytical; detail-oriented; effective communicator; creative and lively intellect; appropriate sense of urgency; ability to learn new skills particularly technology

EDUCATION                B.A. in Management Information Systems, Computer Science or equivalent experience.

For our next meeting of the San Diego Salesforce.com User Group, we are moving to a different day of the week, a different time, and a different location

Friday, April 3rd, at the Omni Hotel, downtown - starting at noon.

The theme for the April 3rd meeting will be "Appexchange Applications, Tools, and Components that you can download for Free!"  We will have a speaker or two present free packages that they have made available on the appexchange.  We are also looking to hear from our members regarding what you may have downloaded (for free) that has benefited your Salesforce.com implemented.  If you have been successful using a program, component, or tool that you have downloaded and are willing to share your experience with others, please send me an email at rhonda.ross@audatex.com letting me know of your interest.

Once I hear back from some people, I will send out a more detailed agenda. The ending time for the meeting will depend on how many volunteers we get.  We have the room available to us until 3:00.

Due to the success of our "birds of a feather" breakouts during our last two meetings, we will be doing that again.  We are looking for volunteers to lead discussions on the following topics:

• Administration - e.g., adoption, data management, change management
• Service and Support - e.g. case management, SLAs, email-to-case
• Marketing - e.g. web-to-lead, email marketing, lead scoring, event management
• Development - e.g. moving from administrator to developer, useful tools

If you are willing to facilitate a discussion on one of these topics, please email me at rhonda.ross@audatex.com.

To RSVP for the meeting, send an email to rhonda.ross@audatex.com. 

It is important that you RSVP if you will be attending, as there will be a complementary lunch provided so we need an accurate headcount!

Why all these changes?  We wanted to make it convenient for those of you who may want to attend the CRM Essentials Seminar which Salesforce.com will be having at the Omni in the morning.  For further information on this event, please visit the event's website.  If the agenda looks interesting, feel free to register on the salesforce.com site.  However, since this seminar is geared toward people who are brand new to Salesforce CRM or still evaluating their options, you may find the content more “back to basics” than you’re looking for.

Either way, I hope you will be able to make it to the user group meeting and I look forward to seeing you there!

To sign up for User Group, if not already a member:  http://usergroups.salesforce.com/sandiego/

Membership and meeting attendance is free!

Rhonda Ross | Mark Lappin
San Diego User Group Co-Leaders

Hi All - our next meeting is just about here...next Wed Feb 4 @7:30 - 10AM.  We have another great response to-date but the more users that we have in our user group the more interaction and shared knowledge we’ll have!  

In creating this meeting agenda I’ve asked one of the leading SFDC consulting companies, Bluewolf to share their extensive Salesforce.com knowledge on how our members can proactively embrace and drive efficiency utilizing the SFDC application throughout their organization in a down economy (or any economy!).   One thing you must say about a tough economy — it makes us all think a bit more strategically about how not just to survive, but how to improve our sales, services and operations in order to both weather the storm and position ourselves personally and our company for a long-term competitive advantage. 

Bluewolf’s Lonnie Wills and Lou Fox will lead the meeting and sessions…

Lonnie Wills is the Managing Director of the West for the CIO Consulting practice for Bluewolf.  He consults with executives on how to harness the power of SaaS and enabling SaaS strategies to the desktop.  Mr. Wills is a seasoned IT veteran with over 20 years of experience in IT consulting and management. 

Lou Fox is the Chief Technical Officer of Bluewolf.  For the past 15 years Lou Fox has been assisting Fortune 1000 companies in growing their businesses by leveraging web based solutions.  During the web 1.0 phase Mr. Fox worked with companies such as Guess, Disney, Toys R Us and Nike to build their eCommerce initiatives.  At Bluewolf, Mr. Fox has leveraged the collaborative and agile nature of web 2.0 to bring award-winning consulting and on-demand product solutions to Bluewolf clients such as ADP, Dow Jones, Hartford Insurance, Dupont, New York Times, Hartford Insurance.

For all meeting attendees, Bluewolf will be donating some great door prizes…

Wii Fit Game for Wii Console

Don't have time to go to the gym?  Exercise at home!  Bluewolf is giving one lucky San Diego user group member a brand new Wii Fit!  Must attend the meeting to win.

2 Amazon Gift Cards

Didn't get exactly what you wanted this Christmas?  Treat yourself to something from Amazon!  Bluewolf is giving away two $50 Amazon gift cards at the upcoming San Diego User Group meeting.  Attend to win.

Special Offers from Bluewolf -- 25% discount on Salesforce Training

Get Salesforce certified and save!  Exclusively for San Diego User Group members, save 25% on Salesforce training at the Bluewolf Authorized Training Center in San Diego and Los Angeles.  Become a certified Salesforce pro and take Salesforce to the next level for your company.  Please speak to a Bluewolf expert at the meeting for more information.  Must register by February 28^th and attend by April 3.  Cannot be combined with any special offers.

If you have already RSVP no need to send me another...thanks

Location

When:  Wed Feb 4 - 7:30-10:00am

Grab something to eat / network 7:30-8:00.  Meeting will start @ 8:00am

Where:  Qualcomm - Building S Cafe -- Same location as the last two meetings

                5535 Morehouse Drive

                San Diego, Ca 92121

Guardhouse can assist in location of building S.  Free parking available.

Topic/Agenda

Leverage Salesforce.com to bring New Value to Your Job and Business

sponsored by Bluewolf

• A sneak peak at Spring ’09 Release.  Learn how the new Saleforce.com updates can help you drive new value to your job and business
• 10 Things You May Not Know About Saleforce.com - "How to Maximize the Functionality of Your Salesforce.com Instance"

• Breakout Sessions
  • Service for Saleforce.com – How to improve Salesforce.com and allow your company to focus on servicing clients
  • Force.com Sites Overview & Functionalities - Move above and beyond Salesforce.com as a CRM tool
• User Group general business

About the sponsor for this meeting:

Bluewolf is the leading Software-as-a-Service, Open Source and Cloud Computing consulting company focusing on deployment, development and adoption of enterprise software applications.  With eight years of SaaS experience, Bluewolf is defining a new style of consulting based on its Agile Consulting model that guarantees success and delivers on the promises of Cloud Computing.  Bluewolf clients include Dow Jones, ADP, General Electric and Fox Interactive Media.

RSVPs should be sent to:  mark.lappin@bakbone.com

To sign up for User Group, if not already a member:  http://usergroups.salesforce.com/sandiego/

Membership and meeting attendance is free!

Rhonda Ross | Mark Lappin
San Diego User Group Co-Leaders

When:  Wed Feb 4 - 7:30-10:00am

Grab something to eat / network 7:30-8:00.  Meeting will start @ 8:00am

Where:  Qualcomm - Building S Cafe -- Same location as the last two meetings

                5535 Morehouse Drive

                San Diego, Ca 92121

Guardhouse can assist in location of building S.  Free parking available.

Topic/Agenda

Leverage Salesforce.com to bring New Value to Your Job and Business

• A sneak peak at Spring ’09 Release.  Learn how the new Saleforce.com updates can help you drive new value to your job and business
• 10 Things You May Not Know About Saleforce.com - "How to Maximize the Functionality of Your Salesforce.com Instance"

• Breakout Sessions
  • Service for Saleforce.com – How to improve Salesforce.com and allow your company to focus on servicing clients
  • Force.com Sites Overview & Functionalities - Move above and beyond Salesforce.com as a CRM tool
• User Group general business

About the sponsor for this meeting:

Bluewolf is the leading Software-as-a-Service, Open Source and Cloud Computing consulting company focusing on deployment, development and adoption of enterprise software applications.  With eight years of SaaS experience, Bluewolf is defining a new style of consulting based on its Agile Consulting model that guarantees success and delivers on the promises of Cloud Computing.  Bluewolf clients include Dow Jones, ADP, General Electric and Fox Interactive Media.

RSVPs should be sent to:  mark.lappin@bakbone.com

To sign up for User Group, if not already a member:  http://usergroups.salesforce.com/sandiego/

Membership and meeting attendance is free!

Rhonda Ross | Mark Lappin
San Diego User Group Co-Leaders

Location

When:  Wed Feb 4 - 7:30-10:00am

Grab something to eat / network 7:30-8:00.  Meeting will start @ 8:00am

Where:  Qualcomm - Building S Cafe -- Same location as the last two meetings

                5535 Morehouse Drive

                San Diego, Ca 92121

Guardhouse can assist in location of building S.  Free parking available.

Topic/Agenda

Leverage Salesforce.com to bring New Value to Your Job and Business

sponsored by Bluewolf

• A sneak peak at Spring ’09 Release.  Learn how the new Saleforce.com updates can help you drive new value to your job and business
• 10 Things You May Not Know About Saleforce.com - "How to Maximize the Functionality of Your Salesforce.com Instance"

• Breakout Sessions
  • Service for Saleforce.com – How to improve Salesforce.com and allow your company to focus on servicing clients
  • Force.com Sites Overview & Functionalities - Move above and beyond Salesforce.com as a CRM tool
• User Group general business

About the sponsor for this meeting:

Bluewolf is the leading Software-as-a-Service, Open Source and Cloud Computing consulting company focusing on deployment, development and adoption of enterprise software applications.  With eight years of SaaS experience, Bluewolf is defining a new style of consulting based on its Agile Consulting model that guarantees success and delivers on the promises of Cloud Computing.  Bluewolf clients include Dow Jones, ADP, General Electric and Fox Interactive Media.

RSVPs should be sent to:  mark.lappin@bakbone.com

To sign up for User Group, if not already a member:  http://usergroups.salesforce.com/sandiego/

Membership and meeting attendance is free!

Rhonda Ross | Mark Lappin
San Diego User Group Co-Leaders

**Contract to Perm**

San Diego, CA  - Salesforce.com Admin/Analyst  Opening

Job Description 

Provide enterprise support and implementation of Salesforce.com instances.

The successful candidate will be responsible and accountable for translating business processes into systems solutions, preparing system requirements, performing complex system configurations to match business unit requirements, providing Salesforce.com application training and facilitating communication with users. Must be able to analyze current business process(es) or needs, and identify and implement streamlined, efficient application solutions.

Skills/Experience

• Two plus years providing systems or business process analyst support in an engineering, high tech, or sales industry required.
• Two plus years working with an integrated CRM solution a plus.
• Salesforce.com implementation and support experience strongly desired.
• Understanding of database concepts and data management (RDBMS) required.

Additional Skills

• Must demonstrate exceptional verbal and written communication skills.
• Excellent organizational and follow through skills are required.
• Experience developing system requirements is required.
• Experience with relational database management systems and design methodologies is required.
• Must demonstrate expert abilities in office productivity tools (MS Office suite).

Education Requirements  Bachelor's degree in Information Technology

Applicants should be local to San Diego, CA or willing to relocate.

Please send your resume to me at -  dhrabovsky (at) qualcomm.com

• Dreamforce recap
• Getting help with user adoption - sponsored by VOICE2insight - Five Star Customer Reviews
• Breakout Sessions
  • Using Salesforce.com for Service & Support - Anthony Foster, MedImpact
  • Succeeding as a Salesforce.com Partner  - Ed Stacy, DreamFactory
  • Working with Consultants - Lessons Learned - Carol Zeenkov - Qualcomm
  • Using the Excel Connector for managing data and improving processes - Bill Harries, StrongMail
• IdeaExchange - Highlight your suggestions to get more votes and suggested workarounds
• User Group general business

Job Description:

The Technical Architect (TA) will be responsible for successfully integrating salesforce.com with other systems and developing custom extensions to the salesforce.com product. In this capacity the TA will be an expert in salesforce.com integration and extension, features, designing solutions, using the salesforce.com API, APEX and other tools that extend the product. They must be able to lead a technical requirements gathering session, write requirements and technical architecture documents and manage the integration. They also must be able to manage client expectations and scope.

Responsibilities:

The successful candidates’ responsibilities will include the following:

·         Lead technical requirements gathering sessions and writing technical requirements documents.

·         Provide prompt and complete resolution to issues, aligning both business and technical considerations.

·         Lead technical design sessions and writing technical design documents.

·         Lead a technical architecture track / team, providing direction to and mentoring other technical resources.

·         Manage the technical delivery of integrations and custom extensions.

·         Manage technical scope and client expectation.

·         Provide hands-on expert level assistance to developers for technical issues.

·         Design and manage the execution of test plans and ensuring a quality solution is delivered.

·         Ability to deliver integration projects using Scribe and Pervasive.

Required Experience / Skills:

·         B.S. in Business, Computer Science, Software Engineering, MIS or equivalent work experience.

·         Background and experience gained in top-tier consulting organizations.

·         Strong client-facing consultative skills, able to act as a customer advocate.

·         5-10 years of experience managing external client projects in positions of increasing responsibility in the delivery of business consulting, systems development, and systems Integration.

·         Proven ability to design and optimize business processes and to integrate business processes across disparate systems.

·         Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.

·         Ability to organize and lead client sessions that involve non-technical resources, creating requirements and technical design.

·         Ability to generate client signoff and commitment to the overall solution and design.

·         Knowledge of enterprise systems, CRM, SFA, and ERP.

·         Experience with Enterprise Integration tools.

·         Extensive experience with Extract, transformation and load tools.

·         Demonstrated deployments of enterprise software systems using industry standard environments including XML, HTTP/HTTPS, Java, C++, and ASP.

·         A thorough understanding of XML, SQL, and enterprise application integration.

·         Excellent analysis skills and the ability to develop processes and methodologies.

·         Excellent presentation and communication skills.

·         Team player with strong interpersonal skills.

·         Willingness to travel (Approx. 50%)

Desired Experience / Skills:

·         Vertical market experience in Life Sciences, Media & Communications, High Tech Manufacturing or Financial Services.

·         A year or more of hands-on development experience with the salesforce.com API.

·         Completion of several salesforce.com integration and extension projects in development and lead technical roles.

·         Extraordinary client-facing skills with the ability to solve the clients’ needs and manage scope in a positive way.

·         MBA is a plus

Salary commensurate with experience.

For futher information, contact: