Hopefully you already have the meeting scheduled on your calendars because you won't want to miss this meeting. 

We have a great lineup of speakers, time set aside for breakout sessions, some great prizes, and FOOD!

See how others are using the Customer Portal and/or Partner Portal to make working with their customers and/or partners easier, more productive, and payoff with bottom-line results.

This live demonstration will show you how your peers are using the different salesforce portals, what is involved in setting them up effectively, and caveats to be aware.

• 8:45-9:15:  Qualcomm's use of the Customer Portal -- and Salesforce Knowledge

We are very fortunate in San Diego to have so many people from Qualcomm in our group and for the use of their great facility for our meetings.  John Snead, Senior Systems Analyst with Qualcomm, will be sharing with us how they handle customer support and how they are using the customer portal for processes beyond just support.  Qualcomm is part of the pilot of Salesforce Knowledge, so John will be giving us a preview of this feature that is not even generally released yet.

·         9:15-9:30:  New Appexchange features

Our special guest will be Sara Varni Bright,  Salesforce.com's customer liason for AppExchange.  Salesforce will be rolling out some new AppExchange offerings and she will be giving us a sneak preview.  If you are new to Salesforce, and not yet familiar with what AppExhange is, a good place to get introduced to this very important part of the Salesforce ecosystem is by going here.

This part of the meeting is time for more intimate discussion with other members in smaller groups. 

Come with your questions!  Here are two that have already been submitted for you to think about.  If you have a good recommendation regarding how you handle these common challenges, please come ready to share it with others.  That's what a user community is all about!

1. How do you get your sales people to comply with entering data into salesforce as well as just getting them to log-in and utilize the program?
2. Do you a special way of handling vacation coverage in Salesforce?

• 9:50-10:00:  Wrap-up and prizes

Red Skye will be raffling a giveaway of an awesome Flip video recorder - the rage in video recording and sharing on the go - "as simple as it is fun" - don't miss it!

 

You must be a user group member to attend.  Membership is free, and you can join simply by completing the form to the left of this page.  After joining the group, you will be emailed the meeting location and how to RSVP.