We are excited to announce the next Grand Rapids user group meeting.  Based on the success and positive feedback from the last meeting we have decided to keep the format the same as last time.  The format of the meeting is now designed to:

1. Engage more key people from throughout your organization who may have an interest in learning more about Salesforce.com
2. Provide a better forum for exchanging ideas with peers across the region
3. Elevate our education/knowledge sharing component by bringing in experts in and around the SFDC ecosystem for your benefit!

Here is the best part.  Thanks to the generous support of the Anuitas Group, a local company and member of the Grand Rapids user group, we're able to offer this totally new experience, at no cost to you.  That's right, you will have the opportunity to learn best practices from an expert in the industry... for FREE!

MEETING DETAILS
When:  Tuesday May 19th, 2009
Where:  Irwin Seating, Co
Time:  11:00 - 2:00 Est
Cost:  FREE (lunch will be provided)

AGENDA: 

* 11:00  Check-in and grab lunch buffet style (lunch provided free of charge)

* 11:15  Opening Comments

* 11:30  Break out into Birds-of-a-Feather style small groups based on your primary area of interest (ie New Admin., Adv. Admin, Sales, Services/Support, Marketing, Data Quality, etc.) Identify what you would like help or information about, exchange ideas within the groups, etc.

* 12:15  Return to the larger group and review activities from the break-out groups with general discussion that may include expanded discussion

* 1:00  Feature training presentation:

 Developing Effective Processes – A Case Study in Lead Management

Jay will show how The Annuitas Group helped a client

·         Define an effective process

·         Develop qualification rules

·         Develop a lead score model

·         Develop lead routing protocols and SLA’s

·         Develop feedback for sales to “throw back” leads that weren’t qualified

·         Measure the effectiveness of all the above.

* 1:45  Q & A, and plan for next meeting

RSVP Required: 

Irwin Seating has agreed to provide the meeting spaces for our group. Due to constraints on space and lunch arrangements all attendees MUST pre-register in order to assure themselves space and lunch. Click here to register.

Please also register everyone with the Grand Rapids/Western Michigan SFDC Users Group here at this link:  http://usergroups.salesforce.com/western_michigan/

PLEASE RSVP!!! by clicking here

Before the meeting I'll send out a reminder e-mail with the address and driving directions to those that RSVP.

Feel free to register co-workers for this free educational event. You'll get the most out of having other users at the break-out sessions.

To your success!

The Grand Rapids Leadership Team

-       Kevin Edelmann

-       Tom Fox

-       Coke Irwin

-       Todd Smithee